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Customer Success Specialist

Would you enjoy helping customers be successful, enjoying no average work day, using your grit, determination, and aptitude to deliver customer delight with a leader in data synchronization and integration?

This award-winning software company provides technology solutions to increase the synergy and efficiency within global businesses so they can provide outstanding service to their customers and grow revenue.

This company is presently looking for vibrant people who take pride and pleasure in helping customers be successful, understand the importance and value of implementing timely solutions, and enjoy building and enhancing a commercial application that is consumed by customers from around the world.

 

Select Responsibilities:

  • Providing Tier 1 and Tier 2 support by assisting customers with a successful and timely implementation
  • Delivering remote installation, configuration, and administration
  • Providing remote trouble-shooting and technical support, as well as timely customer, follow up
  • Providing pre-sales demonstrations and technical support
  • Creating training materials

 

Required Skills and Experience:

  • Two years of technical support experience, both in-person and remotely
  • Computing technology diploma, university degree, college diploma, a Microsoft MCSA, or other IT designations or equivalent experience
  • Strong personal communications and technical problem-solving skills
  • Demonstrated sales skills in promoting supported products
  • Experience installing, configuring, and/or supporting messaging systems (Hosted or On-Premise Exchange, Office 365, G Suite and Gmail, IBM Notes)
  • Experience installing, configuring, and/or supporting one or more of the supported CRMs is a strong asset
  • Fluent communication skills in written and spoken English with secondary language skills an asset
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