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Service Supervisor (Fire Systems & Service)

Our client, a well-established leader in the fire and security industry, has a rare opportunity for a Fire Service Supervisor to join their team.

The position requires a forward-thinking individual who is focused on customer satisfaction, data gathering and analysis, motivating and monitoring employee performance by training, developing and supporting service technicians, as well as maximizing profits through cost management and revenues.

 

Key Responsibilities:

  • Supervise and provide leadership to the technician staff
  • Responsible for managing the training matrix for the fire team of technicians 
  • Oversee the scheduling of technicians and dispatchers, as well as inspections and service calls
  • Assist dispatchers in order to continuously improve the efficiency of the department
  • Conduct surveys of service satisfaction amongst customers and make adjustments to our services if necessary
  • Respond to service calls, in addition to customer’s questions and complaints
  • Assist in the hiring process of new technicians, new hire documentation, and technician departures
  • Coordinate projects with the sales department to achieve maximum efficiency
  • Work towards the continuous improvement of the overall branch operations

 

Educational /Technical Requirements

  • Post-Secondary education from a recognized institution in Business Administration, Electrical, Electric, Computer Technology or a related discipline would be an asset
  • Experience in the service sector ideally in the security/alarm industry
  • Experience as a supervisory/management level is an asset
  • Experience in PC based hardware and software (Excel, Word, SQL, etc.)
  • ASTT certification in FA and associated discipline’s / working knowledge of ASTT would be an asset.

 

Join this team and enjoy:

  • Competitive base salary of $70K to $75K base plus 10% annual achievement bonus
  • Outstanding extended benefits
  • RRSP Matching
  • Company vehicle

 

Don't miss this opportunity to work with an outstanding organization! To apply, kindly submit your resume, cover letters not required.

vanr8

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