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Customer Care Representative, New Westminster

TPD's client, a leading hearing clinic across Canada, is looking for a Customer Care Representative to join their team on an ongoing basis. 

 

As a Customer Care Representative, you will sit at the front desk for the hearing clinic and be responsible for providing exceptional, consistent quality service to customers in a timely, efficient and effective manner.

 

This client has two open positions, one role is based in their New Westminster location and the second position a 'floater' position and you will be working at several of their clinics in the lower mainland area. 

 

As a Customer Care Representative your responsibilities include:

  • Greet customers and make them feel welcome & comfortable
  • Answer phone calls
  • Update client files
  • Schedule appointments
  • Process payments
  • Complete end of day/month procedures
  • Data entry
  • Complete minor hearing aid repairs
  • Check & clean hearing aids
  • Provide product demonstrations to new clients
  • Recognise sales opportunities and help clinic reach sales targets each month. 

 

What makes a successful Customer Care Representative? 

  • Exceptional people skills
  • Strong verbal communication
  • Tech Savvy
  • Customer service focused
  • Prior experience in a sales environment an asset
  • Prior experience working with seniors an asset
  • Access to own vehicle and willing to travel to different clinic locations

 

Whats in it for you? 

  • Competitive hourly rate ($17-$18/hr)
  • Monthly bonuses based on sales target
  • On the job training
  • full time, ongoing opportunity
  • Fun and welcoming environment!

 

Interviews are taking place this week! Apply today. 

 

vans8

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