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Customer Service Representative

Our client, a leading furniture technology, functionality and design firm, is currently looking to add a Customer Service Representative to their Richmond, BC location. This is a full-time, Monday to Friday position. 

With locations around the world, and Canadian head office based in Ontario, the client has wide spread operations and continues to grow every year. This branch, located close to Richmond IKEA, has a small showroom area and a warehouse (shipping/receiving) operation.

As a Customer Service Representative, your main goal would be to ensure customer satisfaction by providing professional and knowledgeable service to the customers and support to the client's sales staff.

Main responsibilities in this position would be:

  • Taking care of customer orders - making sure the right orders are entered on the system, with accurate information
  • Working with warehouse to establish priorities and shipping requirements
  • Stock availability - ensure inventory levels, so orders can be shipped out on time
  • Technical ordering support - providing necessary information to customers to enable ordering of the right product, delivery timelines, etc. (product training will be provided)
  • Handling returns & customer complaints in a professional manner

 

What's in it for you?

  • Excellent compensation, $43-45k/year based on prior experience
  • Benefits package upon completion of probationary period
  • Monday-Friday schedule
  • Great company and culture to work within
  • Free parking on-site

 

What do you bring to the table?

  • Prior experience in customer service / sales capacity, preferably within the manufacturing industry
  • Excellent interpersonal and communication skills
  • Proficiency in MS office, and ability to pick up on new software quickly

 

If you have what it takes to succeed in this role, we would love to hear from you. Please apply with your most up to date resume, and we will be in touch with you soon.

Thank you

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